GeoVera Insurance Group
  • Home
  • Our Insurance
    • Residential Earthquake Insurance

      Available in CA, OR, WA

      Get an Earthquake Quote
      EarthquakeHomeownersVacant HomeWind Only
  • Claims
    • Report a claim online 24/7

      We will start processing your claim right away.

      Report A Claim
      Report A ClaimEarthquake PrepHurricane PrepContact Claims
  • Policyholders
    • Manage your account at myGeoSource

      Access your policy, pay your bill, or report a claim anytime.

      Log in or Register
      Pay My BillLog in or RegisterReport a ClaimContact Us
  • Agents
    • Agent Login

      Log in at myGeoSource to access instant quotes, policy info and claims.

      Log in @ myGeoSource
      Agent LoginBecome an AgentWholesale Broker Partners
  • Who We Are
    • About GeoVera
      • Who We Are
      • Meet the Leadership Team
      • Our Financial Strength
    • Our Companies
      • Coastal Select
      • GeoVera Advantage
      • GeoVera Insurance
      • GeoVera Specialty
    • Why Choose GeoVera
    • News
    • Work @ GeoVera
    • Testimonials
  • Contact Us
    • Contact Us
    • Coastal Select
    • GeoVera Advantage
    • GeoVera Insurance
    • GeoVera Specialty
My Account

Hurricane Prep

Plan & Prepare

Natural disasters can happen randomly, putting you and your loved ones in danger. They can destroy your home and cause damage to your property in the blink of an eye.

If your home was damaged by a recent natural disaster GeoVera is here to help. Contact us to report your claim and a Claims adjuster will be assigned immediately.

The fastest and easiest way to report a loss is online:

  1. Start Here to report a claim.
  2. Protect your property from further damage.
  3. Keep accurate records of all expenses.

Or you can call to report your claim: 1 (800) 631-6478

Storm Center Hurricane Tropical Storm
Report A Claim

Stay Prepared

Before


  • Gather your belongings
    • Documents
    • Emergency Kit
  • Know your surroundings
  • Sign up for emergency alerts
  • Have an evacuation/shelter plan
  • Prepare your home and property

During

 
  • Protect family, friends, and pets
  • Secure your home, cover windows
  • Stay inside until the storm passes
  • Go to the designated meeting area, lowest floor with no windows
  • If flooding occurs, turn off the electricty at the main breaker

After

 
  • Wait till the storm has passed
  • If you evacuated, wait until officials say it is safe to return home
  • Once home, drive only if necessary
  • After it is safe, assess the possible damage done to your home
  • Need to file a claim? Visit us online

Preparing your home and property for a hurricane

  • Protect and cover windows
  • Take photos and videos of your home
  • Trim, cut and remove any weak branches or trees
  • Replace any landscaping material with fire-resistant material
  • Secure or find a spot for anything outside your house that could be tossed or thrown in high wind

Fast Answers about Hurricane Losses

Homeowners HO3 / HO3T

Common coverage questions

Wind Only

Common coverage questions

How the Claims Process Works

Immediate steps you can take:

STEP 1
  • Take steps to protect yourself and your family.
  • Promptly submit your claim by reporting the loss details via this website or by calling your agent or insurance company.
  • Protect the property from further damage.
  • Keep accurate records of all expenses such as temporary repairs and additional living expenses.
  • Itemize the damaged or stolen property including the manufacturer, brand name, age, place of purchase and purchase price.
  • Report burglary/theft claims to the appropriate authorities so there is a police report on file.

What to expect once a claim is submitted:

STEP 2
  • The claim will be assigned to a GeoVera Advantage Insurance Services claims professional.
  • The GeoVera Advantage Insurance Services claims professional will make initial contact with the policyholder within one business day to review the claim details.
    • During the initial contact the claims professional will discuss the following with the policyholder:
      • Confirm the facts of the loss and gather additional information
      • Review the applicable policy coverages, limits and deductibles
      • Determine the need for a field inspection and assign a field adjuster if needed
      • Explain the claim handling process including information about the field adjuster if one has been assigned
      • Explain how to protect the property from further damage
      • Outline any additional information or documentation necessary to resolve the claim
  • If the claim has been assigned to a field adjuster the field adjuster will contact the policyholder directly to set up an appointment to conduct the inspection.

Investigation, estimation, and evaluation of damages:

STEP 3
  • The GeoVera Advantage claims professional will gather all the pertinent information necessary to evaluate the claim. This includes receipts, photos, repair estimates and the field adjuster’s report if one has been assigned.
  • The claims professional will evaluate the claim based on the damages, policy coverage and deductibles.
  • If necessary the claims professional will contact the appropriate parties to obtain any additional information needed to evaluate the damages.

Claim Resolution:

STEP 4

After the claims professional has completed their evaluation, the policyholder will be contacted to review the damage evaluation and applicable policy coverage in order to resolve the claim.

Hurricane/Tropical Storm
Hurricane/Tropical Storm
Hurricane/Tropical Storm
More help with claims

Expert Claims by GeoVera

275

Plan & Prepare

Learn what to expect during the claims process.

Learn More
1697

Claims Contact Info

Locate contact information for our claims team.

Find Contacts
We are rated “A” Excellent by A.M. Best Company
A.M. Best Company

© GeoVera Insurance Group
All rights reserved.
Privacy Center | Legal Notices | GeoVera Insurance Group Licenses

Follow Us:
LinkedIn
OUR INSURANCE
  • Earthquake Insurance
  • Homeowners
  • Landlord
  • Vacant Home
  • Wind Only
POLICYHOLDERS
  • Pay My Bill
  • Login or Register
  • Report A Claim
  • Contact Us
AGENTS
  • Agent Login
  • Become a GeoVera Agent
  • Wholesale Broker Partners
  • Report A Claim
  • Contact Us
ABOUT GEOVERA
  • Who We Are
  • Our Leadership Team
  • Our Financial Strength
  • Our Companies
  • Why Choose GeoVera
  • Work @ GeoVera