Plan and
Prepare with

Learn what to expect during the claims process.

  • Take steps to protect yourself and your family.
  • Promptly submit your claim by reporting the loss details via this website or by calling your agent or insurance company.
  • Protect the property from further damage.
  • Keep accurate records of all expenses such as temporary repairs and additional living expenses.
  • Itemize the damaged or stolen property including the manufacturer, brand name, age, place of purchase and purchase price.
  • Report burglary/theft claims to the appropriate authorities so there is a police report on file.
  • The claim will be assigned to a GeoVera Advantage Insurance Services claims professional.
  • The GeoVera Advantage Insurance Services claims professional will make initial contact with the policyholder within one business day to review the claim details.
    • During the initial contact the claims professional will discuss the following with the policyholder:
      • Confirm the facts of the loss and gather additional information
      • Review the applicable policy coverages, limits and deductibles
      • Determine the need for a field inspection and assign a field adjuster if needed
      • Explain the claim handling process including information about the field adjuster if one has been assigned
      • Explain how to protect the property from further damage
      • Outline any additional information or documentation necessary to resolve the claim
  • If the claim has been assigned to a field adjuster the field adjuster will contact the policyholder directly to set up an appointment to conduct the inspection.
  • The GeoVera Advantage claims professional will gather all the pertinent information necessary to evaluate the claim. This includes receipts, photos, repair estimates and the field adjuster’s report if one has been assigned.
  • The claims professional will evaluate the claim based on the damages, policy coverage and deductibles.
  • If necessary the claims professional will contact the appropriate parties to obtain any additional information needed to evaluate the damages.

After the claims professional has completed their evaluation, the policyholder will be contacted to review the damage evaluation and applicable policy coverage in order to resolve the claim.

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