Hurricane Prep
Plan & Prepare
Natural disasters can happen randomly, putting you and your loved ones in danger. They can destroy your home and cause damage to your property in the blink of an eye.
If your home was damaged by a recent natural disaster GeoVera is here to help. Contact us to report your claim and a Claims adjuster will be assigned immediately.
The fastest and easiest way to report a loss is online:
- Start Here to report a claim.
- Protect your property from further damage.
- Keep accurate records of all expenses.
Or you can call to report your claim: (800) 735-8086
Stay Prepared
Before
- Gather your belongings
- Documents
- Emergency Kit
- Know your surroundings, home, and evacuation zone
- Sign up for emergency alerts
- Have an evacuation/shelter plan
- Keep gas tanks half-full
- Prepare your home and property
During
- Protect family, friends, and pets
- Secure your home, cover windows
- Stay inside until the storm passes
- Go to the designated meeting area, lowest floor with no windows
- If flooding occurs, turn off the electricity at the main breaker
After
- Wait until the storm has passed
- If you evacuated, wait until officials say it is safe to return home
- Once home, drive only if necessary
- After it is safe, assess the possible damage done to your home
- Need to file a claim? Visit us online to report a claim
Preparing your home and property for a hurricane
- Protect and cover windows
- Take photos and videos of your home
- Trim, cut, and remove any weak branches or trees
- Replace any landscaping material with fire-resistant material
- Secure or find a spot for anything outside your house that could be tossed or thrown in high wind
- Have multiple ways to receive weather alerts – battery-operated or hand-crank weather radio in case cell towers are down
Fast Answers about Hurricane Losses
How the Claims Process Works
Immediate steps you can take:
- Take steps to protect yourself and your family.
- Promptly submit your claim by reporting the loss details via this website or by calling your agent or insurance company.
- Protect the property from further damage.
- Keep accurate records of all expenses such as temporary repairs and additional living expenses.
- Itemize the damaged or stolen property including the manufacturer, brand name, age, place of purchase and purchase price.
- Report burglary/theft claims to the appropriate authorities so there is a police report on file.
What to expect once a claim is submitted:
- The claim will be assigned to a GeoVera Advantage Insurance Services claims professional.
- The GeoVera Advantage Insurance Services claims professional will make initial contact with the policyholder within one business day to review the claim details.
- During the initial contact the claims professional will discuss the following with the policyholder:
- Confirm the facts of the loss and gather additional information
- Review the applicable policy coverages, limits and deductibles
- Determine the need for a field inspection and assign a field adjuster if needed
- Explain the claim handling process including information about the field adjuster if one has been assigned
- Explain how to protect the property from further damage
- Outline any additional information or documentation necessary to resolve the claim
- During the initial contact the claims professional will discuss the following with the policyholder:
- If the claim has been assigned to a field adjuster the field adjuster will contact the policyholder directly to set up an appointment to conduct the inspection.
Investigation, estimation, and evaluation of damages:
- The GeoVera Advantage claims professional will gather all the pertinent information necessary to evaluate the claim. This includes receipts, photos, repair estimates and the field adjuster’s report if one has been assigned.
- The claims professional will evaluate the claim based on the damages, policy coverage and deductibles.
- If necessary the claims professional will contact the appropriate parties to obtain any additional information needed to evaluate the damages.
Claim Resolution:
After the claims professional has completed their evaluation, the policyholder will be contacted to review the damage evaluation and applicable policy coverage in order to resolve the claim.
More help with claims
